Returns & Refunds

60 Day Money Back Guarantee

We offer a 60 day money back guarantee on all purchases, subject to the following terms.

Defective Products and Incorrect Deliveries

Depending on the nature of the claim we may ask you to submit evidence such as photographs or return the product to us. Once we have reviewed the evidence or returned product and have verified the defect or error, we will provide a free replacement or full refund of the original purchase price and shipping costs. Depending on the circumstances, we may also refund the return shipping costs incurred by you.

Change of Mind

If you change your mind after purchasing a product, we will refund the purchase price less our shipping costsprovided the product is not used, and returned in a clean, saleable condition in original packaging with all tags, labels and accessories. 

Products Lost or Damaged in Transit

We will offer a full refund or a free replacement at our sole discretion for products that are lost or damaged in transit if you choose a shipping method other than Free Shipping. No liability is accepted if Free Shipping is selected as the shipping method.

In all instances you must contact us within 60 days of the date of purchase with details of your claim. Refunds or replacements may be denied if the product returned has been cut, altered or otherwise damaged after delivery or damaged during the return shipping process.

This guarantee is available for all purchases made from our online store and Facebook page. Purchases from our eBay store carry a 30 Day Money Back Guarantee.


Tax Free Sales to International Customers

Save 10% 

If you are from US, Canada, UK, New Zealand, Thailand, India, China enter NOTAX at checkout for an instant 10% discount.

If you are from another country, email us after purchase to claim your tax refund.


Terms and Conditions



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★ Customer Reviews ★

Customer Reviews

641 reviews
Great product

Thank you, the grass is much happier.

30m soaker Hose

Great quality hose, good communication, fast delivery

brass hose fittings

Great set of well made hose & tap connectors along with a hose nozzle. It is good value and I'm hoping the brass survives the calcium buildup from our water supply.

My new Fire hose

Suits the purpose for what i purchased it for to use as a fire hose. God forbid that that need ever arise , But that being said its fit for the purpose