Returns & Refunds

60 Day Money Back Guarantee

We offer a 60 day money back guarantee on all purchases, subject to the following terms.

Defective Products and Incorrect Deliveries

Depending on the nature of the claim we may ask you to submit evidence such as photographs or return the product to us. Once we have reviewed the evidence or returned product and have verified the defect or error, we will provide a free replacement or full refund of the original purchase price and shipping costs. Depending on the circumstances, we may also refund the return shipping costs incurred by you.

Change of Mind

If you change your mind after purchasing a product, we will refund the purchase price less our shipping costsprovided the product is not used, and returned in a clean, saleable condition in original packaging with all tags, labels and accessories. 

Products Lost or Damaged in Transit

We will offer a full refund or a free replacement (plus your return shipping costs, if applicable) for products that are lost or damaged in transit.

In all instances you must contact us within 60 days of the date of purchase with details of your claim. Refunds or replacements may be denied if the product returned has been cut, altered or otherwise damaged after delivery or damaged during the return shipping process.

 

 


Shipping and Returns

Free Shipping to Selected Postcodes

Carriers

We offer free standard courier shipping for deliveries made to selected postcodes in Australia. We also ship to international destinations covered by Australia Post and reputed courier companies.


60 Day Money Back Guarantee

If you are not happy with a product purchased from our store, you can return it to us within 60 days for a full or partial refund, depending on the circumstances.


About Us

Australian Hose Distributors Pty Ltd

ABN 56 604 478 355

We are an online hose warehouse based in Melbourne, Australia, serving both personal and business customers since 2015. We offer a wide range of air, water, chemical and fuel hoses for use in household, agricultural and industrial applications. Most of our products are sourced from Esdan Plastics, an ISO9001 certified Australian hose factory in Melbourne, and comes with full manufacturer warranty.


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