Returns & Refunds
We offer a 60 day money back guarantee on all purchases, subject to the following terms.
Defective Products and Incorrect Deliveries
Depending on the nature of the claim we may ask you to submit evidence such as photographs or return the product to us. Once we have reviewed the evidence or returned product and have verified the defect or error, we will provide a free replacement or full refund of the original purchase price and shipping costs. Depending on the circumstances, we may also refund the return shipping costs incurred by you.
Change of Mind
If you change your mind after purchasing a product, we will refund the purchase price less our shipping costs, provided the product is not used, and returned in a clean, saleable condition in original packaging with all tags, labels and accessories.
Products Lost or Damaged in Transit
We will offer a full refund or a free replacement at our sole discretion for products that are lost or damaged in transit if you choose a shipping method other than Free Shipping. No liability is accepted if Free Shipping is selected as the shipping method.
In all instances you must contact us within 60 days of the date of purchase with details of your claim. Refunds or replacements may be denied if the product returned has been cut, altered or otherwise damaged after delivery or damaged during the return shipping process.
This guarantee is available for all purchases made from our online store and Facebook page. Purchases from our eBay store carry a 30 Day Money Back Guarantee.
Tax Free Sales to International Customers
If you are from enter NOTAX at checkout for an instant 10% discount.
If you are from another country, email us after purchase to claim your tax refund.
Terms and Conditions
- Offer cannot be used together with any other offer or discount code.
- Offer only available for orders shipped / delivered to addresses outside Australia. Discounts claimed at checkout may be be reversed (and the corresponding order cancelled) if the shipping address is in Australia.
- Discount only apply to value of products purchased. Shipping costs are not discounted.