Returns & Refunds
If you are not happy with your purchase, you can return it to us for a refund within 60 days of purchase. The amount of the refund depends on the reason for the return.
|
Reason for the return |
Amount of refund |
|
Defective Products and Incorrect Deliveries |
Full refund (or free replacement if you prefer), plus your return shipping costs. |
|
Products Lost or Damaged in Transit |
Full refund (or free replacement if you prefer), plus your return shipping costs. |
|
Change of mind |
Purchase price less our original shipping cost. |
In all instances you must contact us within 60 days of the date of purchase with details of your claim. Refunds or replacements may be denied if the product returned has been cut, altered or otherwise damaged after delivery or damaged during the return shipping process.
Defective Products and Incorrect Deliveries
Depending on the nature of the claim we may ask you to submit evidence such as photographs or return the product to us. Once we have reviewed the evidence or returned product and have verified the defect or error, we will provide a free replacement or full refund of the original purchase price and shipping costs. Depending on the circumstances, we may also refund the return shipping costs incurred by you.
Claims for defective products made after 60 days of purchase will be processed according to the applicable manufacturer warranty.
Products Lost or Damaged in Transit
We will offer a full refund or a free replacement (plus your return shipping costs, if applicable) for products that are lost or damaged in transit.
Change of Mind
If you change your mind after purchasing a product, we will refund the purchase price less our shipping costs, provided the product is not used, and returned in a clean, saleable condition in original packaging with all tags, labels and accessories.
Shipping and Returns
Free Shipping to Selected Postcodes
We offer free standard courier shipping for deliveries made to selected postcodes in Australia. We also ship to international destinations covered by Australia Post and reputed courier companies.
About Us
We are an online hose warehouse based in Melbourne, Australia, serving both personal and business customers since 2015. We offer a wide range of air, water, chemical and fuel hoses for use in household, agricultural and industrial applications. Most of our products are sourced from Esdan Plastics, an ISO9001 certified Australian hose factory in Melbourne, and comes with full manufacturer warranty.
Australian Hose Distributors Pty Ltd
ABN 56 604 478 355
Warehouse
525-527 Hammond Road, Dandenong South, VIC 3175, Australia
Phone
1300 437 300
Registered Office
3 Louise Baille Avenue, Narre Warren South, VIC 3805, Australia
© 2024 hose.bargains
Terms of Business
Privacy Policy Legal Notices
Free Shipping to Selected Postcodes
We offer free standard courier shipping for deliveries made to selected postcodes in Australia. Alternative shipping options such as express post are also available at extra cost. We also ship to international destinations covered by Australia Post and reputed courier companies.
We may ship your order using alternative carriers or shipping methods that provide a better or equal level of service to the one you have chosen. If you choose free shipping at checkout, your order will be shipped using the cheapest carrier service available at the time of dispatch.
We aim to dispatch orders within one business day. All products are dispatched directly from warehouses in Australia.
Shipping times vary depending on the destination and the shipping method chosen. Shipping times quoted at checkout are estimates only. We cannot guarantee that your order will be delivered by a given date, as the shipment will be out of our control once it leaves our warehouse.
We recommend that all purchases be shipped to a location that is attended during business hours. Shipments are usually marked with 'Authority To Leave' and those that are left at unattended premises are the responsibility of the buyer.
Please contact us before purchasing if you have any special delivery requirements.
60 Day Money Back Guarantee
If you are not happy with a product purchased from our store, you can return it to us for a refund within 60 days of the date of purchase.
For defective products, incorrect products sent by us, and for products lost or damaged in transit we will offer a full refund (or free replacement if you prefer). For all other returns, including change of mind and incorrects products ordered by you, we will refund the purchase price, less our original shipping cost.
Refunds or replacements may be declined if the product returned has been cut, altered or otherwise damaged after delivery, or damaged during the return shipping process due to poor packaging.