Certificate of Warranty for Garden Hoses

Certificate of Warranty

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

We also offer a limited, non-transferable, warranty against manufacturing defects in our garden hoses. We will repair or replace, at our discretion, any defects that occur within the period specified below from the date of purchase, when used for transfer of cold water in a domestic environment. Any other use, including use in a commercial or industrial environment, will void this warranty.

Period of Warranty
Soaker Hose 2 Years
Lightweight Garden Hose 2 Years
High Visibility Garden Hose 8 Years
Heavy Duty Garden Hose 6 Years
Premium Garden Hose 8 Years
Anti-Kink Knitted Garden Hose 15 Years
Purple Sullage Grey Water Recycling Hose 2 Years

The above warranty does not cover wear and tear, fittings, accessories, packaging and any defects caused by accident, misuse, improper installation or unauthorised modification. It also does not cover purchasers other than 'consumers' as defined by the Australian Consumer Law.

In the event of a defect, you must immediately cease using the hose, and return it, together with proof of purchase and an explanation of the defect, to: Esdan Plastics Pty Ltd, 525-527 Hammond Road, Dandenong South, VIC 3175, Australia. All costs associated with the return of the hose are your responsibility.

The benefits provided to you by this warranty are in addition to other rights and remedies available to you under the law.

This warranty is provided by Esdan Plastics Pty Ltd, 525-527 Hammond Road, Dandenong South, VIC 3175, Australia. Phone: 03 8791 7900 Email: sales@esdan.com.au

60 Day Money Back Guarantee

60 Day Money Back Guarantee

If you are not happy with your purchase, you can return it to us for a refund within 60 days of purchase.

The amount of the refund depends on the reason for the return.

Reason for the return

Amount of refund

Defective Products and Incorrect Deliveries

Full refund (or free replacement if you prefer), plus your return shipping costs.

Products Lost or Damaged in Transit

Full refund (or free replacement if you prefer), plus your return shipping costs.

Change of mind

Purchase price less our original shipping cost. 

Some conditions apply. See our return policy for full details.

Claims for defective products made after 60 days of purchase will be processed according to the applicable manufacturer warranty.

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★ Customer Reviews ★

Customer Reviews

685 reviews
89%
(609)
4%
(30)
2%
(14)
1%
(5)
4%
(27)
Not quite what I ordered

I purchased 6 nozzles, 1 was not the sort I ordered, and one was missing the o-ring which makes it unusable for now. I emailed and eventually got a reply asking for pic which I provided, and have heard nothing since. I doubt i'd purchase there again

soak hose

really good

Fire Hose

Exactly what I ordered, at a good price, and on time.
Australian made as well!
Say no more.

Great to Deal with

Australian made 12mm drinking water hose 👍👍

Four Hoses

Terrific product for watering. I needed 4 fur to the size of the gardens. Great people to deal with and service and delivery was excellent. Thank you.