Certificate of Warranty for Garden Hoses

Certificate of Warranty

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

We also offer a limited, non-transferable, warranty against manufacturing defects in our garden hoses. We will repair or replace, at our discretion, any defects that occur within the period specified below from the date of purchase, when used for transfer of cold water in a domestic environment. Any other use, including use in a commercial or industrial environment, will void this warranty.

Period of Warranty
Soaker Hose 2 Years
Lightweight Garden Hose 2 Years
High Visibility Garden Hose 8 Years
Heavy Duty Garden Hose 6 Years
Premium Garden Hose 8 Years
Anti-Kink Knitted Garden Hose 15 Years
Purple Sullage Grey Water Recycling Hose 2 Years

The above warranty does not cover wear and tear, fittings, accessories, packaging and any defects caused by accident, misuse, improper installation or unauthorised modification. It also does not cover purchasers other than 'consumers' as defined by the Australian Consumer Law.

In the event of a defect, you must immediately cease using the hose, and return it, together with proof of purchase and an explanation of the defect, to: Esdan Plastics Pty Ltd, 525-527 Hammond Road, Dandenong South, VIC 3175, Australia. All costs associated with the return of the hose are your responsibility.

The benefits provided to you by this warranty are in addition to other rights and remedies available to you under the law.

This warranty is provided by Esdan Plastics Pty Ltd, 525-527 Hammond Road, Dandenong South, VIC 3175, Australia. Phone: 03 8791 7900 Email: sales@esdan.com.au


Shipping and Returns

Free Shipping to Selected Postcodes

Carriers

We offer free standard courier shipping for deliveries made to selected postcodes in Australia. We also ship to international destinations covered by Australia Post and reputed courier companies.


60 Day Money Back Guarantee

If you are not happy with a product purchased from our store, you can return it to us within 60 days for a full or partial refund, depending on the circumstances.


About Us

Australian Hose Distributors Pty Ltd

ABN 56 604 478 355

We are an online hose warehouse based in Melbourne, Australia, serving both personal and business customers since 2015. We offer a wide range of air, water, chemical and fuel hoses for use in household, agricultural and industrial applications. Most of our products are sourced from Esdan Plastics, an ISO9001 certified Australian hose factory in Melbourne, and comes with full manufacturer warranty.


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