Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
We also offer a limited, non-transferable, warranty against manufacturing defects in our garden hoses. We will repair or replace, at our discretion, any defects that occur within the period specified below from the date of purchase, when used for transfer of cold water in a domestic environment. Any other use, including use in a commercial or industrial environment, will void this warranty.
|Soaker Hose||2 Years|
|Lightweight Garden Hose||2 Years|
|High Visibility Garden Hose||8 Years|
|Heavy Duty Garden Hose||6 Years|
|Premium Garden Hose||8 Years|
|Anti-Kink Knitted Garden Hose||15 Years|
|Purple Sullage Grey Water Recycling Hose||2 Years|
The above warranty does not cover wear and tear, fittings, accessories, packaging and any defects caused by accident, misuse, improper installation or unauthorised modification. It also does not cover purchasers other than 'consumers' as defined by the Australian Consumer Law.
In the event of a defect, you must immediately cease using the hose, and return it, together with proof of purchase and an explanation of the defect, to: Esdan Plastics Pty Ltd, 525-527 Hammond Road, Dandenong South, VIC 3175, Australia. All costs associated with the return of the hose are your responsibility.
The benefits provided to you by this warranty are in addition to other rights and remedies available to you under the law.
This warranty is provided by Esdan Plastics Pty Ltd, 525-527 Hammond Road, Dandenong South, VIC 3175, Australia. Phone: 03 8791 7900 Email: email@example.com