Sales Tax Refund for International Customers
We now offer full refund of Australian sales tax (GST) to our international customers.The refund is given by way of a 10% discount of the product value of qualifying orders.
Customers from US, Canada, UK, New Zealand and Norway can can get an instant tax refund by entering the discount code NOTAX at checkout. Customers from other countries can claim the refund by emailing us the order number within 24 hours of purchase.
Click here to view full terms and conditions of this offer.
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Shipping and Returns
Free Shipping to Selected Postcodes
We offer free standard courier shipping for deliveries made to selected postcodes in Australia. We also ship to international destinations covered by Australia Post and reputed courier companies.
About Us
We are an online hose warehouse based in Melbourne, Australia, serving both personal and business customers since 2015. We offer a wide range of air, water, chemical and fuel hoses for use in household, agricultural and industrial applications. Most of our products are sourced from Esdan Plastics, an ISO9001 certified Australian hose factory in Melbourne, and comes with full manufacturer warranty.
Free Shipping to Selected Postcodes
We offer free standard courier shipping for deliveries made to selected postcodes in Australia. Alternative shipping options such as express post are also available at extra cost. We also ship to international destinations covered by Australia Post and reputed courier companies.
We may ship your order using alternative carriers or shipping methods that provide a better or equal level of service to the one you have chosen. If you choose free shipping at checkout, your order will be shipped using the cheapest carrier service available at the time of dispatch.
We aim to dispatch orders within one business day. All products are dispatched directly from warehouses in Australia.
Shipping times vary depending on the destination and the shipping method chosen. Shipping times quoted at checkout are estimates only. We cannot guarantee that your order will be delivered by a given date, as the shipment will be out of our control once it leaves our warehouse.
We recommend that all purchases be shipped to a location that is attended during business hours. Shipments are usually marked with 'Authority To Leave' and those that are left at unattended premises are the responsibility of the buyer.
Please contact us before purchasing if you have any special delivery requirements.
60 Day Money Back Guarantee
If you are not happy with a product purchased from our store, you can return it to us for a refund within 60 days of the date of purchase.
For defective products, incorrect products sent by us, and for products lost or damaged in transit we will offer a full refund (or free replacement if you prefer). For all other returns, including change of mind and incorrects products ordered by you, we will refund the purchase price, less our original shipping cost.
Refunds or replacements may be declined if the product returned has been cut, altered or otherwise damaged after delivery, or damaged during the return shipping process due to poor packaging.